| Nov. 19, 2025 |
SERVICE |
Follow-up re: service |
None |
19 Nov 25 - Peter telephoned Shirley and spoke with her to ensure that she was satisfied with the response from service. She indicated that she was and appreciated how quickly they responded. She will be following up and ordering some supplies. She indicated that she spoke with her manager and they will most likely be looking to get a new unit in March 2026. Peter explained that they would contact her in the new year to obtain further information about their needs so a proposal could be prepared that would quote them the right machine at the right price, to meet their needs. By contacting her in the new Year there would be time to evaluate their needs and select the right equipment, so there is enough time for a March purchase. |
| Nov. 18, 2025 |
QTP |
QTP - Shirley Degrechie |
None |
18 Nov 25 -Peter contacted the Finance Officer Shirley Degrechie for QTP and learned that the unit has not been serviced for an extended period of time. Shirley indicated that she thought no service techs from Xerox were servicing Timmins area as she has called in the past for service and nobody has responded. The unit is working at present but she has issues when has to print, copy or scan larger jobs and has to push down the top lid in order to scan properly. Peter informed her that Xerox does provide service in Timmins and would look into the issue and get back to her. He explained that, due to the age, of the machine it could be beyond it's end of life for service however, he would look into the matter and get back to her. Peter suggested that it might be time to upgrade their machine to a newer, more modern model, due to the age of her current unit. Shirley explained that they were going to be moving offices in the new year so she would not be interested in a new unit until a move has been completed. The new location has not yet been finalized so she could not provide that information. Karyn sent an email to Steve Decary to inquire about not receiving service so the matter can be addressed with the customer. Peter indicated that he would let her know about the service issue and touch base with her concerning a potential upgrade in the New Year. |
| Nov. 18, 2025 |
SERVICE |
Follow-up with customer |
None |
Follow-up with the customer Shirley Degrechie to update her on why she has not received service after calling and requesting service. A service technician was immediately assigned and "Pete" attended on 18 Nov 25 to service the machine. It was noted to be very dusty. |
| Nov. 18, 2025 |
QTP |
Follow up re-upgrade |
Jan. 20, 2026 |
Follow-up with Finance Officer Shirley Degrechie to ascertain if she is amenable to upgrading their old office unit. The old unit was installed on July 13, 2017 |
| Aug. 11, 2025 |
PROPOSAL |
FILE TRANSFER: OUTLOOK |
None |
AUGUST 11, 2025 - FILE TRANSFERRED FROM OUTLOOK |